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Visiting Guidelines

Just as our Gardens are a place of pleasure and respite, they are also a place of wellness and safety. Please honor the new visiting guidelines we’ve created in accordance with state and local regulations. It takes all of us to make our Gardens a world apart.

Ticketing & Gardens Access

Safety

Experience

A Longwood Christmas Experience

Arrival

During Your Visit

Just for Members

Ticketing & Gardens Access

  • Know our current operating hours. The Gardens are open daily 10:00 am–11:00 pm throughout A Longwood Christmas. Our days and hours are subject to change.
  • Advance Timed Tickets and Member reservations required. Advance Timed Tickets and free timed Member reservations (except Gardens Premium Members) are required every day from open to close.
  • Availability. Check our homepage for real-time ticketing availability. Tickets are limited and sell out is likely. Please note we cannot accommodate Members or guests without tickets when we are sold out.
  • Book online. Make Member reservations and purchase Timed Admission Tickets online or via phone before your visit. On-site ticketing is not available.
  • Members: know who can join you for your visit. You may book free timed Member reservations for as many people as allowed under your Membership level. For example, a Gardens5 level allows a total of five guests, including the cardholder, while a Gardens1 level does not include an additional guest. Please only make reservations for times you intend to visit. Bring your photo ID for admittance and your Membership card to take advantage of dining and shopping discounts.
  • SNAP EBT and PA ACCESS visits are accepted. Any U.S. state-issued SNAP EBT or Pennsylvania ACCESS cardholders must purchase advanced Timed Admission Tickets online. One card can be used to purchase up to four timed tickets at $2 each. SNAP EBT or ACCESS card and matching photo ID are required.
  • Complimentary Guest Tickets are for one-time general admission. Tickets are printed with an expiration date and must be used by the date printed. These tickets serve as your admission ticket and do not require additional timed tickets. Many complimentary tickets are subject to blackout dates during A Longwood Christmas. Blackout dates are all Friday, Saturdays, and Sundays during A Longwood Christmas through January 3, 2021, and every day December 25 through January 3. Check your tickets as restrictions may apply.
  • Re-entry is not permitted. Once you enter the Gardens, you may stay as long as you wish. Once you leave the Gardens, there is no re-entry.

Safety

  • Know updated travel restrictions. The PA Governor has released updated travel restrictions. While Longwood will not require proof of a negative COVID test, we expect that all members of your party are being responsible to ensure they are in compliance. We are happy to refund your tickets prior to your visit if this is not possible. 
  • Honor our visiting guidelines. You will receive an email prior to your visit that details our visiting guidelines.
  • Wear a mask. Face masks are required (ages 2 and older) in both indoor and outdoor public spaces, unless individuals are outside and can constantly maintain six feet from individuals who are not members in their household. Please stay home if you are sick or symptomatic.
  • Make room for others. Please do your part and maintain a 6-foot distance from other guests.
  • Mind the signs. Look for the circles and arrows throughout the Gardens for one-way and narrow paths, and to see what amenities are available. 
  • Practice good hygiene. Use our hand sanitizing stations placed throughout our Gardens, including the Visitor Center, Conservatory Green Wall, Conservatory Lower Reception Suite, and Beer Garden.
  • The following are prohibited in our Gardens. Smoking, e-cigarettes, vaping, and any illegal substances; weapons of any kind, or items that look like weapons; holding wedding or religious ceremonies or receptions; pets; toys that cause damage to the plant collection and wildlife; balloons and bubbles; blankets or chairs except when otherwise noted; boxwood or chrysanthemums.
  • Help us care for the Gardens. Please do not climb on sculptures or trees; pick plants and flowers; or get in our fountains, lakes, or creeks.

Experience

  • Plan your visit with our mobile map. Print maps are not available at this time. You can use our mobile map before and during your visit or download and print our map at home prior to your arrival.
  • The Gardens are an indoor and outdoor walking experience. All areas are open except for our Indoor Children's Garden, Conservatory Music Room (reopens November 20), and Picnic Area (reopens April 2021). Dress for the weather and wear comfortable walking shoes. 
  • Dine with us. The Terrace is open with outdoor seating and limited indoor seating. 1906, our fine dining restaurant, is open by reservation only via OpenTable. You may bring your own bottled water. Bottled water is also available for purchase. Food and beverage consumption are not permitted in indoor locations, aside from dedicated dining spaces. Outside food is not permitted in the Gardens.
  • Shop. The GardenShop hours vary by season. The GardenShop entrance and exit are located on the Visitor Center patio to the right of the main doors. We ask that you shop before scanning your tickets or at the conclusion of your visit. Once your tickets are scanned, you cannot leave to shop and then re-enter the Gardens.
  • Mobility device rentals are available on a first-come, first-served basis. A limited number of wheelchairs are available via self-service curbside in front of the Visitor Center. Scooter rentals are available in a tent in our bus lot, to the side of the Visitor Center. Scooters must be obtained prior to entering the Gardens admission line. Strollers are not available. You are welcome to bring your own mobility device. Shuttle service, including our Meadow Garden shuttle, is not available.

A Longwood Christmas Experience

  • Know our Conservatory guidelines. Our Conservatory will feature a one-way walking route throughout and face masks are required. You may encounter a line to enter the Conservatory as we are managing capacities. Food and beverage consumption, as well as tripod use and photo shoots, are not permitted inside the Conservatory.
  • Revel among half-a-million lights. Our outdoor lights begin to come on at 12:00 pm daily. Our Large Lake and Main Fountain Garden light displays set to music run daily from 4:00 to 11:00 pm (weather permitting).
  • Experience our Open Air Theatre fountain shows. These fountain shows run continuously from 10:00 am to 11:00 pm, weather permitting. All other fountains, including the Main Fountain Garden, are turned off until May 2021.
  • Warm by the fire. Our three fire pits, located at our Italian Water Garden, Peirce-du Pont House Plaza, and Main Fountain Garden, begin to come on at 12:00 pm daily (weather permitting).
  • Enjoy holiday music. Rob Dickenson and the Brandywine Christmas Minstrels perform instrumental music outside of the Peirce-du Pont House on select dates. Organ Sing-Alongs and choral performances will not take place this year.

Arrival

  • Ensure you have everything you need. Once you leave the Gardens, there is no re-entry.
  • Start your visit together. All guests included in your party must enter the admissions queue together; please do not enter the line until all members of your party are present. The Visitor Center lobby is not available for waiting for other members of your party.
  • Expedite your contactless entry. Get your Member reservations and Time Admission Tickets ready. Print your timed Member reservation or Timed Admission Ticket at home or have it handy on your smartphone prior to your arrival. Guests with a college, military, veteran, SNAP/ACCESS or Member reservation must present photo ID along with their tickets for admittance into the Gardens.
  • Arrive on time. You may enter the Gardens up to 30 minutes prior and 30 minutes after your designated time. Make every effort to arrive at your designated reservation time. Earlier or later arrivals may not be accommodated.
  • Scan in. You must scan your printed or mobile Member reservation or Timed Admission Ticket in a contactless fashion upon your arrival to the Visitor Center. Staff are available for assistance if needed.
  • Enjoy your visit. After scanning your Member reservation or Timed Admission Ticket, make your way directly through the Visitor Center. 

During Your Visit

  • Stay connected. Look for the FreeGardenWIFI network.
  • Take photos and videos for non-commercial purposes and share them on social media: @LongwoodGardens on Twitter and Instagram, and facebook.com/LongwoodGardens. Professional and amateur photography shoots, including but not limited to engagement photos, family portraits, maternity, wedding, prom, and other special occasions are not permitted inside the Conservatory. Please keep your face mask on at all times while indoors. More on our photography guidelines.
  • Please refrain from: sunbathing, feeding wildlife, running or jogging, walking without shoes on, disobeying posted signage or safety barricades, or straying from paths.
  • Restrooms. Look for signs in the Gardens to find the restroom location nearest you. All restrooms are available to you except for the Visitor Center restrooms.

Just for Members

  • Stay connected. We’ll be sharing updates and changes to our visiting guidelines as phases evolve.
  • All Membership levels, except for Gardens Premium Members, require reservations at this time.
  • Make your reservations before your visit for the next available entry time. Make Member reservations online or via phone before your visit. On-site ticketing is not available.
  • Know who can join you for your visit. You may bring as many people as allowed under your Membership level with Member reservations. For example, a Gardens5 Member can bring up to 4 other guests. A single Membership cannot bring an additional guest.
  • Complimentary Guest Tickets are accepted for one-time general admission and can be scanned at the ticketing desk in our Visitor Center. Some restrictions may apply; see tickets for details. 
  • Plan ahead. To ensure many Members can visit, please only make reservations for times you intend to visit.
  • Know what to bring. Present your Member reservation and photo ID for admittance into the Gardens. To take advantage of dining and shopping discounts, present your Membership card.
  • Know how to renew. Please renew online or contact us at 610.388.1000 to renew.