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Visiting Guidelines

Just as our Gardens are a place of pleasure and respite, they are also a place of wellness and safety. Please honor the new visiting guidelines we’ve created in accordance with state and local regulations. It takes all of us to make our Gardens a world apart.

Before You Arrive

Upon Arrival

During Your Visit

Just for Members

Before You Arrive

  • Know our current operating hours. During this phase, we are open Monday, Wednesday, Thursday, and Sunday from 10:00 am to 6:00 pm, and Friday and Saturday from 10:00 am to 10:00 pm. We are closed Tuesday. Our days and hours are subject to change.
  • Member reservations, except for Gardens Premium Members, and Timed Admission Tickets are required daily from open to close.
  • Member reservations and Timed Admission Tickets must be purchased online or via phone. We are unable to issue Member reservations or Timed Admission Tickets onsite at this time.
  • Get your Member reservations and Timed Admission Tickets ready. Print your timed Member reservation or Timed Admission Ticket at home or have it handy on your smartphone prior to your arrival. Our security team will be checking reservations and tickets upon arrival, as you enter the parking lot. Make every effort to arrive at your designated reservation time. Earlier or later arrivals may not be accommodated.
  • Wear a mask. Face masks are required (ages 2 and older) in both indoor and outdoor public spaces, unless individuals are outside and are able to consistently maintain a distance of six feet from individuals who are not members in their household. Please stay home if you are sick or symptomatic.
  • Make room for others. Please allow room when parking your vehicle and while visiting the Gardens.
  • Be ready for an indoor and outdoor experience. The majority of our indoor and outdoor gardens and spaces are open and ready for you, including the Conservatory, Peirce du-Pont House, Treehouses, Grotto, Pumphouse Lobby and Museum, Chimes Tower, and outdoor Children's Corner. Spaces that remain closed at this time include our Indoor Children's Garden, Conservatory Music Room, Webb Farmhouse, and Picnic Area. We hope to open these in our next phase.
  • Our Gardens are a walking experience. Dress for the weather and wear comfortable walking shoes. Bring water, a hat, sunscreen, and bug spray as needed. Insects, including ticks, bees, and mosquitoes, are a part of our ecosystem. Stay on pathways and check for ticks after leaving the Gardens.
  • Enjoy the fountains. All fountain gardens are running continuously, which includes the Main Fountain Garden, Open Air Theatre, and the Italian Water Garden. Pop-up illuminated displays will occur periodically in our Main Fountain Garden Friday and Saturday evenings. There are no set shows at this time.
  • Order a picnic tote. You can purchase a picnic tote through our online ticketing system before your visit and pick it up at the Beer Garden. Enjoy your picnic throughout the Gardens. Please note, picnic totes must be pre-ordered by noon the day before your visit.
  • Limited dining available. Our outdoor Beer Garden is open with limited selections and seating. Limited indoor seating is available.
  • Consider hydration. Drinking fountains are unavailable at this time. You may bring your own bottled water. Bottled water is also available for purchase in our Beer Garden.
  • Rentals of mobility devices. A limited number of wheelchairs are available for rental. Scooters and strollers are not available for rental during this phase. You are welcome to bring your own mobility devices. Shuttle service, including our Meadow Garden shuttle service, is not available.
  • Use our easy mobile map. Print maps are not available at this time so you can use this map both before and during your visit.
  • Service animals are welcome.
  • Explore what's in bloom.
  • Stay connected. We’ll be sharing updates and changes to our visiting guidelines as phases evolve.

Upon Arrival

  • Get your Member reservations or Timed Admission Tickets ready. Print your timed Member reservation or Timed Admission Ticket at home or have it handy on your smartphone prior to your arrival. Our security team will be checking reservations upon arrival, as you enter the parking lot. You may enter the Gardens up to 30 minutes prior and 30 minutes after your designated time.
  • Arrive on time. Make every effort to arrive at your designated reservation time. Earlier or later arrivals may not be accommodated.
  • Make room for others. Please allow room when parking your vehicle and while visiting the Gardens.
  • Ensure you have everything you need before entering the Visitor Center. Once you leave the Gardens, there is no reentry.
  • Scan in. You must scan your printed or mobile Member reservation or Timed Admission Ticket in a contactless fashion upon your arrival to the Visitor Center. Staff are available for assistance if needed.
  • Enjoy your visit. After scanning your Member reservation or Timed Admission Ticket, make your way through the Visitor Center. Visitor Center restrooms and Visitor Center amenities are not available at this time.
  • Mind the signs. Look for the circles and arrows throughout the Gardens for one-way and narrow paths and what amenities are available.

During Your Visit

  • Enjoy your visit while honoring our visiting guidelines. Stay as long as you wish.
  • Practice good hygiene. Use our hand sanitizing stations placed throughout our Gardens, including the Visitor Center, Conservatory Green Wall, Conservatory Lower Reception Suite, and Beer Garden.
  • Use our easy mobile map. Print maps are not available at this time so you can use this map both before and during your visit.
  • Mind the signs. Look for the circles and arrows throughout the Gardens for one-way and narrow paths and what amenities are available.
  • Enjoy an indoor and outdoor experience. The majority of our indoor and outdoor gardens and spaces are open and ready for you, including our Conservatory, Peirce du-Pont House, Treehouses, Grotto, Pumphouse Lobby and Museum, Chimes Tower, and outdoor Children's Corner. Spaces that remain closed at this time include our Indoor Children's Garden, Conservatory Music Room, Webb Farmhouse, and Picnic Area. We hope to open these in our next phase.
  • Enjoy the fountains. All fountain gardens are running continuously, which includes the Main Fountain Garden, Open Air Theatre, and the Italian Water Garden. Pop-up illuminated displays will occur periodically in our Main Fountain Garden Friday and Saturday evenings. There are no set shows at this time.
  • Limited dining available. Our outdoor Beer Garden is open with limited selections and seating. Limited indoor seating is available.
  • The GardenShop is now open 11:00 am–6:00 pm Sunday, Monday, Wednesday and Thursday; 11:00–8:00 pm Friday and Saturday; closed Tuesdays.
  • Reentry is not permitted. Once you leave the Gardens, there is no reentry.
  • Know where to shelter. In the event of severe weather, we will accommodate guests in indoor spaces with mandatory social distancing.
  • Connect to our free wifi. Look for the FreeGardenWIFI network.
  • Take photos and videos for non-commercial purposes and share them on social media: @LongwoodGardens on Twitter and Instagram, and facebook.com/LongwoodGardens.
  • Please refrain from: sunbathing, feeding wildlife, running or jogging, walking without shoes on, disobeying posted signage or safety barricades, or straying from paths.
  • The following are prohibited in our Gardens: Smoking, e-cigarettes, vaping, and any illegal substance; weapons of any kind, or items that look like weapons; climbing trees; picking plants and flowers; getting in our fountains, lakes, or creeks; holding wedding or religious ceremonies or receptions; pets; toys that cause damage to the plant collection and wildlife; balloons and bubbles; blankets or chairs except when otherwise noted; boxwood or chrysanthemums.
  • Limited restroom availability. Look for signs in the Gardens showing which restrooms are available. At this time, available bathrooms located nearest to the Visitor Center are those at the Open Air Theatre. Restrooms and all public spaces are cleaned and sanitized frequently.

Just for Members

  • Stay connected. We’ll be sharing updates and changes to our visiting guidelines as phases evolve.
  • All Membership levels, except for Gardens Premium Members, require reservations at this time.
  • Make your reservations before your visit. Reservations must be made online or via phone. We cannot accept onsite Member reservations at this time.
  • Know who can join you for your visit. You may bring as many people as allowed under your Membership level with Member reservations. For example, a Gardens5 Member can bring up to 4 other guests. A single Membership cannot bring an additional guest.
  • Complimentary Guest Tickets are accepted for one-time general admission and can be scanned at the ticketing desk in our Visitor Center. Some restrictions may apply; see tickets for details. Please note, if your Complimentary Guest Tickets expired during the closure, please bring them to the ticketing desk in our Visitor Center at the time of your visit and we will exchange them for you.
  • Plan ahead. To ensure many Members can visit, please only make reservations for times you intend to visit.
  • Know what to bring. Bring your Membership card and your photo ID card with you for admittance and to take advantage of dining and shopping discounts.
  • Know how to renew. Memberships may not be renewed onsite at this time. Please renew online or contact us at 610.388.1000 to renew.