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Should I purchase tickets in advance of my visit? Can I pick them up in advance of my visit?
Yes. We recommend buying tickets before you arrive at the Gardens. We often sell out during busy seasons such as A Longwood Christmas, and most special events sell out in advance. You can purchase tickets in advance and print them at home or we can scan tickets directly from your mobile device. Tickets are available through our online ticketing system or our special event ticketing system. You may also purchase advance tickets over the phone and pick them up in our Visitor Center. Additional fees apply for phone orders. Call 610-388-1000 for more information.
Can I leave and return?
Yes. Please stamp your hand at our kiosk in the Visitor Center prior to your departure. You must present your stamped hand to re-enter the Gardens.
I have a ticket for a special event. When should I arrive?
Please plan to arrive at our Visitor Center at least one hour prior to your dining reservation or show time. Please note that specially ticketed events often include all-day admission to the Gardens (Gardens open at 9:00 am). You may experience heavier-than-usual traffic when traveling to the Gardens during the holiday season. There is a short outdoor walk required to reach the Conservatory, The Terrace, or performance venues.
Can I get a refund? Can I exchange my ticket for another date?
All sales are final. Tickets are non-refundable and may not be exchanged for another date and time. Lost or stolen tickets will not be refunded or replaced.
Does Longwood offer discounted tickets?
We offer discounted rates for members of the military, groups, youth (ages 5–18), college students (with valid ID), seniors (ages 62+), and ACCESS card holders. Please check with our Group Visits office about pricing for groups of 15 or more.
How do I receive a military discount?
We offer a military discount of 25% off general admission. Members of the Department of Defense, Armed Services, or dependents can receive this discount onsite by providing a valid military ID. Just stop by one of the ticketing counters in our Visitor Center.
What is a valid military ID?
A valid military ID is a document issued by the United States Department of Defense to identify a person as a member of the Armed Forces or a member's dependent, such as a child or spouse. The primary types of U.S. military ID cards being issued today are the CAC (for active duty members of the military), the DD Form 2, and Department of Defense Form 1173 for retirees and dependents.
Do you sell gift cards?
Yes. Longwood gift cards can be used for general admission, Memberships, classes, special performance tickets, and purchases at The Terrace and Gardens Shop. Gift cards come in any denomination, are good year-round, and never expire. They may be purchased online, in our Visitor Center, or by calling 610-388-1000 (additional fees apply for phone orders).
What is timed ticketing?
Timed ticketing offers reserved times to enjoy our displays and exhibits. With a timed ticket, a pre-established number of guests enter during each interval, allowing guests to enjoy shorter lines and a better viewing experience. Timed tickets are required for admission.
I am a Member. Do I need a timed ticket?
No. However, Members and guests covered by your Membership require free reservations at certain times through the year. The only times when you need to make a free Member reservation in advance are Illuminated Fountain Show evenings during Festival of Fountains (Thursdays, Fridays, and Saturdays, May 7- October 31, 2018) if arriving after 3 pm and everyday during A Longwood Christmas if arriving after 2 pm.
What are peak and non-peak days?
Peak Days are all Fridays, Saturdays & Sundays throughout A Longwood Christmas (November 22, 2018–January 6, 2019), and every day December 26, 2018–January 1, 2019.
Non-Peak Days are Mondays–Thursdays throughout A Longwood Christmas, except December 26–27, 2018 and December 31, 2018–January 1, 2019.
When can I use my Complimentary Guest Tickets?
Complimentary guest tickets are for one-time general admission. Complimentary guest tickets are not valid for specially ticketed events and peak days during A Longwood Christmas. Other blackout dates may apply; check your tickets to see additional restrictions.
When is the last entry time?
Tickets are sold to allow entry at half-hour intervals from 9:00 am to one hour before Gardens close.
When is the best time to visit during the Christmas season?
Mondays–Thursdays and earlier in the day are generally the best times to avoid crowds.
What if we arrive late, after our entry time?
We will make every effort to accommodate late arrivals, but we recommend you plan to enter during your scheduled time to better enjoy your experience. If you arrive within one half hour of your scheduled time you will be able to enter the Gardens immediately. However if you arrive more than one half hour from your scheduled time you may need to wait for the next available time slot.
Will we have to leave at a specified time?
No, timed tickets apply to entrance times only. You are welcome to stay until closing, no matter what time you enter.
We didn’t know about timed ticketing. Will we be admitted?
We will make every effort to accommodate guests without timed tickets. However, if all times are sold out then you may need to return on a different day.
Do children need timed tickets?
Children ages 4 and under are admitted free and do not require a ticket. Children ages 5 and older do require a timed ticket.
Where can we get timed tickets?
Tickets are available at tickets.longwoodgardens.org.
What happens in case of inclement weather?
Visiting our Gardens is a largely outdoor experience, and most of our events are rain or shine. We will make every effort to hold outdoor events and performances as scheduled. Cancellation of an event or performance is dependent on weather conditions at the Gardens, and the decision to cancel a performance will be made as close to show time as possible.
Does Longwood have parking facilities? Is it free?
Parking at Longwood is free. There may be a substantial walk from your car to the Visitor Center, although it is possible to drop passengers off at the Visitor Center then park the car. Guests with a valid disability parking permit will find handicapped parking available near the Visitor Center entrance. During peak visitation times, remote parking may be in effect. Please follow signage and Longwood personnel directing parking. Complimentary transportation to the Gardens is provided.
Do you have charging stations for electric cars?
Two charging stations for plug-in electric/hybrid cars are available in our Visitor Center Parking Lot. The charging stations have the industry standard “J1772” plug and operate with a 240-volt, 30-amp AC circuit. The stations are available to guests free of charge.
Is it outdoors?
Visiting our Gardens is a largely outdoor experience. Indoor experiences include our 4-acre Conservatory, the historic Peirce-du Pont House, the Webb Farmhouse & Galleries, The Terrace, and our Visitor Center.
How do I get around the Gardens?
We have nearly 400 acres that are open to the public. Walking is the primary way to enjoy the Gardens. Accessible paths are available for guests using a wheelchair or electric scooter. Shuttle service is not provided inside the Gardens except for our Meadow Garden Shuttle that runs between the Peirce-du Pont House and Webb Farmhouse.
Does Longwood have a tram or bus?
No. But we do offer individual scooter, wheelchair, and stroller rentals while supplies are available.
How far is it from the Visitor Center to the Conservatory?
It is a leisurely 10-minute walk from the Visitor Center to the Conservatory or to The Terrace, located near the Conservatory.
How long does it take to see the Gardens?
Visit lengths vary, but we recommend planning on at least three to four hours to see the majority of the Gardens (including the Conservatory).
Where can I find a map of the Gardens?
Maps of our Gardens are available in the Visitor Center. Be sure to pick one up as you begin your visit. You can also explore our interactive map at lwg.gdn/map before you arrive, or pull it up on your smartphone during your visit.
Does Longwood Gardens offer tours?
Yes, we offer a variety of tours for our guests’ enjoyment—some are included in Gardens admission and others are available at a small fee. Find out about the tours being offered on the day of your visit or inquire in the Visitor Center on the day of your visit.
Does Longwood Gardens offer tours for groups?
Yes. Learn more about scheduling a group visit, and special tours that are available for groups.
Is Longwood Gardens accessible for people with mobility or physical disabilities?
Yes, our Gardens are easily accessible to guests with mobility or physical disabilities. There are 45 spaces reserved for handicapped parking at the front of the Parking Lot near the Visitor Center. Most restrooms and drinking fountains are wheelchair accessible. The Main Fountain Garden Overlook, The Conservatory and The Terrace are equipped with elevators, and some of the doors in the Visitor Center, Conservatory, and The Terrace are automated. Most garden paths are wide and paved, and a wheelchair route is suggested on our map. While most of the route is level or gently sloping, a few areas are more steeply graded but manageable with an able-bodied assistant. The Lookout Loft is the only accessible treehouse. The Chimes Tower and portions of the Peirce-du Pont House are not wheelchair accessible.
Is there a rental fee for wheelchairs, scooters, or children's strollers?
Electric scooters, wheelchairs, and children's strollers are available for rent for in the Visitor Center, on a first-come, first-served basis. Scooters are not available during rainy or snowy weather. (In consideration of other guests, rented scooters must be parked outside the GardenShop, Open Air Theatre, Peirce-du Pont House, the Music Room, Ballroom, and The Terrace when visiting those facilities.)
Can I reserve a wheelchair, scooter, or stroller?
Wheelchairs, scooters, and strollers cannot be reserved in advance.
Does Longwood have scooters for two people?
Our scooters are single-seat only.
Is the picnic area handicapped accessible?
The Picnic Area, open seasonally, is outside the main part of the Gardens and is accessible only by car or motor coach via Longwood Road. It features 70 picnic tables, grills, and restroom facilities in the shade of tall trees. Because it is in a wooded area, the ground is covered in mulch or gravel and not paved. The picnic tables are not specifically designed for handicapped accessibility.
I am a person with a disability and need a caregiver to assist me with my visit. What do you recommend?
Stop by any ticketing counter in the Visitor Center to obtain a complimentary ticket for your personal care attendant.
Do you provide resources in multiple languages?
We provide Garden maps in French, Spanish, Chinese, Korean, Russian, and Japanese. Please inquire in our Visitor Center on the day of your visit. We do not have any dedicated translators or multi-lingual staff members. You can also use your browser translation feature on your smartphone to view our interactive map (at lwg.gdn/map) in the language of your choice.
Is there a family restroom/changing room?
Our restrooms are equipped with pull-down changing tables and are large enough to afford guests the privacy they need. Visit the Green Wall in the Conservatory for facilities that are specifically designated as family restrooms.
Where can I breastfeed?
You are welcome to breastfeed in any of the spaces that are open to the public in our Gardens. If you are searching for a quiet location, our Green Wall area in the Conservatory offers a special pod designated as a Nursing Mother's Room for the comfort and privacy of you and your baby.
Are there lockers?
We do not have lockers available for guests.
Is there air conditioning?
The Visitor Center, The Terrace, and the Webb Farmhouse & Galleries are air conditioned.
Is there an ATM?
There is no ATM on site. However, we do accept debit cards as a form of payment.
Does Longwood have wireless internet access?
Yes. Guests can connect to "FreeGardenWifi" free of charge during their visit. Please note that some areas of the Gardens do not have wifi coverage.
Is there a place to recharge my phone?
For your convenience, a complimentary cell phone charging station can be found inside the Orientation Theater in the Visitor Center. You are able to lock your device and leave it charging while you continue to enjoy your visit.
Can I bring my pet?
Pets are not permitted in the Gardens, nor are there provisions to temporarily house them during a visit. Please do not leave pets in your car in the parking lot during warm weather since shade is minimal. Properly identified service animals that provide assistance for guests with disabilities are permitted everywhere at Longwood.
Can I bring my own food and drink into the Gardens?
Picnicking or bringing in any outside food or beverages (except water) is not permitted. However, we do provide a Picnic Area (open seasonally), outside the main grounds, for the convenience of our guests.
Where is the restaurant? How far is it from the Visitor Center?
The Terrace is a leisurely 10 minute walk from the Visitor Center. A self-service cafe and full-service dining room are both available at The Terrace. Guests can also enjoy the outdoor Beer Garden at The Terrace, available seasonally and during select special events.
Do I need an admission ticket if I want to eat at The Terrace Café or 1906 Restaurant?
Yes. The Terrace Café and 1906 Restaurant are available only to Longwood guests.
Does The Terrace serve kosher food?
We do not have a Rabbi on staff to accommodate a strict kosher diet. The Terrace, however, does purchase kosher products. If you adhere to a strict kosher diet, call The Terrace in advance of your visit so your needs can be accommodated.
I have food intolerances and allergies. Can you accommodate my dietary needs?
Yes, our team of talented chefs are available upon request to review our pre-made options in our Café with you. They also look forward to the opportunity to customize a special meal to meet your dietary needs.
Can I smoke in the Gardens?
To protect the health and well-being of our guests, staff, and plants, Longwood Gardens is a smoke-free environment. Guests may smoke in their personal vehicles.
Does Longwood allow photos/videos to be taken?
We encourage our guests to take casual photographs and videos of their visit for their own personal use. However, personal photographs and videos may not be used for commercial purposes. Additional restrictions may apply for performances (announcements will be made prior to each show).
- All photography is at the discretion of Longwood Gardens.
- All photographers, videographers, and artists must purchase general admission tickets or be active Members.
- Photography sessions must not interfere with the enjoyment of Longwood's other guests.
- Drone photography is not permitted in the Gardens.
- As a courtesy to all guests, flash photography after dark is not permitted.
- The use of props or signs is not permitted.
- Product photography is not permitted.
- Portfolio photography for aspiring photographers and models is not permitted.
- Changing of clothing or photography of bathing suits or lingerie is not permitted.
- Longwood will not sign general releases giving blanket permission for stock agencies to use photos taken at Longwood.
- During your visit you may be filmed, videotaped, and/or photographed by a Garden employee or contract photographer. Your attendance serves as permission for the use of your image by the Garden and its constituents.
Are tripods and easels allowed in the Gardens?
Tripod/monopod/easel use by amateur photographers and artists is permitted in the Conservatory and the Peirce-du Pont House from 9:00 am–12:00 pm daily. Please review the noted exceptions that follow:
- Tripod/monopod/easel use by amateur photographers and artists is not permitted in the Indoor Children's Garden at any time.
- Tripod/monopod/easel use is permitted in the Waterlily area.
- Tripod/monopod/easel use by amateur photographers and artists is permitted outside in the Gardens any time at the discretion of Longwood Gardens, with the exception of high volume days or specially ticketed events such as the Christmas display season and Fireworks & Fountains shows.
- Photography, painting, or drawing sessions must not interfere with the enjoyment of other guests or create any safety concerns.
- Tripod use is limited to garden photography. Use of tripods for individual or family portraits, product photography, or portfolio photography for aspiring photographers and models is not permitted.
- Hand-held easels (without legs) for drawing and painting are permitted any time. Portable chairs and equipment carts are not permitted.
Can I have my wedding at Longwood?
Weddings, wedding receptions, religious ceremonies, and proms are not permitted.
Can I take my wedding/milestone celebration photos at the Gardens, or may I propose at the Gardens?
Yes. Please adhere to the following guidelines:
- Wedding/milestone celebration photography is permitted only in the outdoor gardens from 9:00 am until one hour before closing, never indoors in the Conservatory, even if it is raining.
- The Gardens are open to the public. Your photo session or proposal may not interfere with other guests' enjoyment of the Gardens or create any safety concerns.
- All photography is at the discretion of Longwood Gardens.
- Lights may not be used at any time.
- Please obey all posted signage, barriers, and restrictions. Guests must stay in the public areas of the Gardens only.
- All guests in your party, including the photographer, must purchase admission to enter the Gardens.
- The use of props or signs is not permitted.
- Rice or confetti may not be thrown.
- Photos are for personal use only, not for advertising wedding gowns, products, or services.
- Portfolio photography for aspiring photographers and models is not permitted.
- All vehicles must park in the Guest Parking Lot outside of the Visitors Center.
Can you recommend a place for my wedding proposal?
We have many beautiful spaces for your perfect proposal. Please see our Garden Directory to select your desired location. Please keep in mind some areas might be more crowded than others depending on the season or day. Please plan a backup location for your special day as any section of the Gardens may be closed due to maintenance, inclement weather, or event set up.
May I make special arrangements of any kind, including arranging for a staff person to assist me with my proposal?
We do not offer this type of service, however, if you see a staff member nearby, we are more than willing to use your camera to take a photograph of the occasion.
May I set up a special picnic inside or bring food or champagne into the Gardens to celebrate?
Outside food and beverages are not permitted inside the Gardens. We recommend making a reservation in our Fine Dining Restaurant 1906, to celebrate the occasion.
May I visit and tour the grounds in advance to determine my location?
We encourage you to visit Longwood as often as you would like. If you are not a current Member, there is an admission fee for each visit.
May I bring flowers inside the Gardens?
Small bouquets or boutonnieres are permitted as long as they do not contain chrysanthemums or boxwood.
Do you have a question about Longwood’s Plants and Displays?
Our Horticulture Information Team can answer it for you! We can answer your questions about our history and horticulture, help you identify plants that you see in our Gardens, and even let you know if a plant you see here can be grown at your home.
Contact us via any of the following:
- Fill out our quick online form
- Email us at email@example.com
- Mail this form to us at:
Horticulture Information Team
P.O. Box 501
Kennett Square, PA 19348
You may also want to check PlantExplorer, our plant collection database.
We receive numerous questions about general gardening, landscaping, and garden design. While we appreciate your confidence in our staff of horticulturists, we regret that we are unable to respond to these topics.
Additionally, Longwood Gardens cannot accept plant, insect, or disease samples nor provide value estimates for trees and plants or provide consulting.
For these types of topics, please try contacting the following organizations:
- Morris Arboretum’s Plant Diagnostic Clinic
- Penn State Cooperative Extension
- Your local county extension service in your state