Explore these frequently asked questions to learn more about your Membership.
About Your Purchase
Member Privacy
About Your Purchase
I recently joined and still have not received my Membership card. I'd like to visit soon.
Your Membership Welcome packet will arrive in the mail 2–4 weeks after purchase. During busier seasons, processing can take longer.
If you purchased your Membership online, you would have received a temporary card via email to use immediately. Email delivery can take up to 3 hours. Please check your spam email folder if you have not received your temporary Membership card email within that time.
To plan a visit to the Gardens prior to receiving your Membership Welcome packet in the mail for a time when Member Reservations are required, please review information regarding Member Reservations to learn how to make a reservation for your upcoming visit. If you do not have your temporary card or email confirmation of your purchase, please contact us at 610.388.1000. We will be happy to assist you.
If your planned visit date and time does not require Member reservations, please stop by Ticketing & Member Services when you arrive and we will print a temporary Membership card for access to the Gardens.
I have not received any mailings since I became a Member.
Please call us at 610.388.1000 or email us at membership@longwoodgardens.org to let us know so we can look into the problem and be sure to mail or email all pertinent information to you.
How do I update my contact information?
You can update your contact information by visiting tickets.longwoodgardens.org. You may also call 610.388.1000 or email us at membership@longwoodgardens.org to share your updated contact information. Please make sure we have your updated email address as we periodically send promotions by email.
What happens if I lose my Membership card? Or if it was stolen?
Please call our office at 610.388.1000 or stop by Ticketing & Member Services to request replacement materials.
What happens if I forget my Membership card?
Stop by Ticketing & Member Services to ask for a temporary card. You will be asked to provide photo ID.
How do I change my Membership to take advantage of more benefits?
We would be delighted to upgrade your Membership at any point during your Membership year. Please call 610.388.1000 and ask for details. Learn more about upgrading your Membership and our Membership Levels and Benefits.
Why did I just receive another renewal notice, when I already renewed my Membership?
If you have already renewed your Membership and sent in payment, please disregard the renewal notice. The renewal notice most likely was sent prior to your renewal payment being received/processed. Thank you for your understanding.