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COVID-19

What precautions is Longwood Gardens taking against the COVID-19 virus?
We are following CDC guidelines. Find out more about our response to COVID-19.

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Tickets, Admission, and Prices

Should I purchase tickets in advance of my visit? Can I pick them up in advance of my visit?
Yes. To help avoid long wait times, maintain contactless entry, and help ensure availability, making Member reservations and purchasing Timed Admission tickets online or via phone is preferred.  

Will I be charged additional fees with my purchase?
A $3 per ticket fee applies to performance, dining event, and Fireworks & Fountains tickets. Purchases of Gardens Admission tickets, Memberships, and Continuing Education classes do not incur a fee. Phone orders incur an additional $6 fee.

Can I leave and return?
No. During our current phase of reopening, we do not allow re-entry.

Can I get a refund? Can I exchange my ticket for another date?

All sales are final. Tickets are non-refundable and may not be exchanged for another date and time. Lost or stolen tickets will not be refunded or replaced.

Does Longwood offer discounted tickets?
We offer discounted rates for members of the military, veterans, groups, youth (ages 5–18), college students (with valid ID), seniors (ages 62+), PA ACCESS cardholders, and Delaware EBT cardholders. These tickets can all be purchased online in advance of your visit. Please visit our accessibility FAQs for more information on the ACCESS program. Please check with our Group Visits office about pricing for groups of 15 or more.

How do I receive a discount if I am a Delaware EBT cardholder or PA ACCESS cardholder?
Discounts are offered online only for individuals with the Delaware EBT card or PA ACCESS card. We will honor all of these cardholders throughout the year, including during the Christmas season. These cards offer $2 per person admission for up to 4 individuals including the cardholder. The cardholder must be present with a matching valid Photo ID. Please visit our accessibility FAQs for more information on the ACCESS program.

How do I receive a veterans or military discount?
We offer a veterans and military discount of 25% off general admission. Veterans and members of the Department of Defense, Armed Services, or dependents can receive this discount online and then can provide a valid veterans or military ID when you visit. 

What is a valid veterans or military ID?
A valid veterans ID is a document issued by the United States Department of Veterans Affairs to identify a person as a veteran. A valid military ID is a document issued by the United States Department of Defense to identify a person as a member of the Armed Forces or a member's dependent, such as a child or spouse. The primary types of U.S. military ID cards being issued today are the CAC (for active duty members of the military), the DD Form 2, and Department of Defense Form 1173 for retirees and dependents. 

Do you sell gift cards?
Yes. Longwood gift cards can be used for general admission, Memberships, classes, special performance tickets, and purchases at The Terrace and Gardens Shop. Gift cards come in any denomination, are good year-round, and never expire. They may be purchased online or by calling 610-388-1000 (additional fees apply for phone orders).

Does Longwood make donations of admission tickets to support other nonprofits/charity auctions/fundraisers?
Yes, after submitting your request, Longwood reviews submissions and makes a decision at that time whether to fulfill. Submit your request.

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Timed Ticketing

What is timed ticketing?
Timed ticketing offers reserved times to enjoy our displays and exhibits. With a timed ticket, a pre-established number of guests enter during each interval, allowing guests to enjoy shorter lines and a better viewing experience. Timed tickets are required for admission.

I am a Member. Do I need a timed ticket?
No. However, Members and guests covered by your Membership require free reservations. When making reservation for multiple dates, please do so in separate transactions. Gardens Premium Members and those covered by their Membership do not require Member reservations.

When can I use my Complimentary Guest Tickets?
Complimentary Guest Tickets are for one-time general admission and are not valid for specially ticketed events and blackout days (peak days) during A Longwood Christmas. Blackout days are all Fridays, Saturdays, and Sundays during A Longwood Christmas, through January 3, and every day December 25 through January 3. Other blackout dates may apply; check your tickets to see additional restrictions.

When is the last entry time?
Tickets are sold to allow entry at half-hour intervals from 10:00 am to one hour before Gardens close.

When is the best time to visit during the Christmas season?
Mondays–Thursdays and earlier in the day are generally the best times to avoid crowds.

What if we arrive late, after our entry time?
We will make every effort to accommodate late arrivals, but we recommend you plan to enter during your scheduled time to better enjoy your experience. If you arrive within one half hour of your scheduled time you will be able to enter the Gardens immediately. However if you arrive more than one half hour from your scheduled time you may need to wait for the next available time slot.

Will we have to leave at a specified time?
No, timed tickets apply to entrance times only. You are welcome to stay until closing, no matter what time you enter.

We didn’t know about timed ticketing. Will we be admitted?
During this time, we are asking all guests to purchase Timed tickets or make Member reservations in advance.

Do children need timed tickets?
Children ages 4 and under are admitted free and do not require a ticket. Children ages 5 and older do require a timed ticket.

Where can we get timed tickets?
Tickets are available at tickets.longwoodgardens.org.

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Weather

What happens in case of inclement weather?
Visiting our Gardens is a largely outdoor experience, and most of our events are rain or shine. We will make every effort to hold outdoor events and performances as scheduled. Cancellation of an event or performance is dependent on weather conditions at the Gardens, and the decision to cancel a performance will be made as close to show time as possible.

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Parking

Does Longwood have parking facilities? Is it free?
Parking at Longwood is free. There may be a substantial walk from your car to the Visitor Center, although it is possible to drop passengers off at the Visitor Center then park the car. Guests with a valid disability parking permit will find handicapped parking available near the Visitor Center entrance. During peak visitation times, remote parking may be in effect. Please follow signage and Longwood personnel directing parking. Complimentary transportation to the Gardens is provided.

Do you have charging stations for electric cars?
Two charging stations for plug-in electric/hybrid cars are available in our Visitor Center Parking Lot. The charging stations have the industry standard “J1772” plug and operate with a 240-volt, 30-amp AC circuit (compatible with Tesla). The stations are available to guests free of charge.

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Exploring the Gardens

Is it outdoors?
Visiting our Gardens is a largely outdoor experience. Indoor experiences include our 4-acre Conservatory, the historic Peirce-du Pont House, the Webb Farmhouse & Galleries, The Terrace, and our Visitor Center.

How do I get around the Gardens?
We have nearly 400 acres that are open to the public. Walking is the primary way to enjoy the Gardens. Accessible paths are available for guests using a wheelchair or electric scooter. Shuttle service is not provided inside the Gardens.

Does Longwood have a tram or bus?
No. But we do offer individual wheelchair rentals while supplies are available.

How far is it from the Visitor Center to the Conservatory?
It is a leisurely 10-minute walk from the Visitor Center to the Conservatory or to The Terrace, located near the Conservatory.

How long does it take to see the Gardens?
Visit lengths vary, but we recommend planning on at least three to four hours to see the majority of the Gardens (including the Conservatory).

Where can I find a map of the Gardens?
You can explore our mobile map at lwg.gdn/map before you arrive, or pull it up on your smartphone during your visit.

Does Longwood Gardens offer tours?
No. At this time, we are not offering any tours.

Does Longwood Gardens offer tours for groups?
No. At this time, we are not offering any tours.

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Accessibility

Is Longwood Gardens accessible for people with mobility or physical disabilities?
Yes, our Gardens are easily accessible to guests with mobility or physical disabilities. There are 45 spaces reserved for handicapped parking at the front of the Parking Lot near the Visitor Center. Most restrooms and drinking fountains are wheelchair accessible. The Main Fountain Garden Overlook, The Conservatory and The Terrace are equipped with elevators, and some of the doors in the Visitor Center, Conservatory, and The Terrace are automated. Most garden paths are wide and paved, and a wheelchair route is suggested on our map. While most of the route is level or gently sloping, a few areas are more steeply graded but manageable with an able-bodied assistant. The Lookout Loft is the only accessible treehouse. The Chimes Tower and portions of the Peirce-du Pont House are not wheelchair accessible.

Is there a rental fee for wheelchairs, scooters, or children's strollers?
At this time, wheelchairs are available for rent for in the Visitor Center, on a first-come, first-served basis. 

Can I reserve a wheelchair, scooter, or stroller?
Wheelchairs cannot be reserved in advance.

Is the picnic area handicapped accessible?

The Picnic Area, open seasonally, is outside the main part of the Gardens and is accessible only by car or motor coach via Longwood Road. It features 70 picnic tables, grills, and restroom facilities in the shade of tall trees. Because it is in a wooded area, the ground is covered in mulch or gravel and not paved. The picnic tables are not specifically designed for handicapped accessibility.

I am a person with a disability and need a caregiver to assist me with my visit. What do you recommend?
Stop by any ticketing counter in the Visitor Center to obtain a complimentary ticket for your personal care attendant.

Do you provide resources in multiple languages?
No. At this time, we do not provide translated maps. You can use your browser translation feature on your smartphone to view our mobile map (at lwg.gdn/map) in the language of your choice.

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Visitor Conveniences

Is there a family restroom/changing room?
Our restrooms are equipped with pull-down changing tables and are large enough to afford guests the privacy they need. Visit the Green Wall in the Conservatory for facilities that are specifically designated as family restrooms.

Where can I breastfeed?
You are welcome to breastfeed in any of the spaces that are open to the public in our Gardens. If you are searching for a quiet location, our Green Wall area in the Conservatory offers a special pod designated as a Nursing Mother's Room for the comfort and privacy of you and your baby. 

Are there lockers?
We do not have lockers available for guests.

Is there air conditioning?
The Visitor Center, The Terrace, and the Webb Farmhouse & Galleries are air conditioned.

Is there an ATM?
There is no ATM on site. However, we do accept debit cards as a form of payment.

Does Longwood have wireless internet access?
Yes. Guests can connect to "FreeGardenWifi" free of charge during their visit. Please note that some areas of the Gardens do not have wifi coverage.

Is there a place to recharge my phone?
No. At this time, there are no charging stations.

Can I bring my pet?
Pets are not permitted in the Gardens, nor are there provisions to temporarily house them during a visit. Please do not leave pets in your car in the parking lot during warm weather since shade is minimal. Properly identified service animals that provide assistance for guests with disabilities are permitted everywhere at Longwood.

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Food and Drink

Can I bring my own food and drink into the Gardens?
Picnicking or bringing in any outside food or beverages (except water) is not permitted. However, we do provide a Picnic Area (open seasonally), outside the main grounds, for the convenience of our guests.

Where is the restaurant? How far is it from the Visitor Center?
The Terrace is a leisurely 10 minute walk from the Visitor Center. Guests can enjoy an a la carte menu suitable for the whole family. Indoor seating is limited.

Do I need an admission ticket if I want to eat at The Terrace or 1906 Restaurant?
The Terrace and 1906 Restaurant are available only to Longwood guests. Advance reservations are required for 1906.

Does The Terrace serve kosher food?
We do not have a Rabbi on staff to accommodate a strict kosher diet. The Terrace, however, does purchase kosher products. If you adhere to a strict kosher diet, call The Terrace in advance of your visit so your needs can be accommodated.

I have food intolerances and allergies. Can you accommodate my dietary needs?
Yes, our team of talented chefs are available upon request to review our pre-made options with you. They also look forward to the opportunity to customize a special meal to meet your dietary needs.

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Smoking

Can I smoke in the Gardens?
To protect the health and well-being of our guests, staff, and plants, Longwood Gardens is a smoke-free environment. Guests may smoke in their personal vehicles.

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Photography & Video

Does Longwood allow photos/videos to be taken?
All photography is at the discretion of Longwood Gardens and must take place while the Gardens are open to the public. All Longwood guests, including photographers, videographers, and artists, must purchase general admission tickets or be active Members with a timed Member reservation to obtain entry. We encourage our guests to take casual photographs and videos of their visit for their own personal use and sharing on social media.

Etiquette
Your photography, videography and/or art may not interfere with other guests' enjoyment or block paths. Props, equipment, or signs that cannot be carried by one individual in their hands are not permitted. Any prop, apparel/attire or sign deemed controversial or offensive in nature will not be permitted. Hair, makeup and elaborate wardrobe changes are not permitted. At this time, professional and amateur photography shoots, including but not limited to engagement photos, family portraits, maternity, wedding, prom, and other special occasions are not permitted inside the Conservatory or the Peirce-du Pont House. In compliance with Pennsylvania guidelines, face masks are required to be worn at all times while indoors, including for the casual snap shots during your indoor visit. A reminder that face masks are also required outdoors, unless your entire group can maintain a consistent distance of 6 feet from all other guests. As there is no re-entry into the Gardens, you must bring all permissible props, signs, and wardrobe changes with you upon entry. You will not be able to retrieve items stored in your vehicle during your visit, and Longwood is not able to store your belongings.

Are tripods, monopods, and easels allowed in the Gardens?
Tripods, monopods and artist easels are permitted inside the Gardens for use outdoors. Small rolled or carried portable chairs and equipment carts are also permitted. Large scale equipment carts are not permitted. Tripod/monopod/easel use is not permitted inside the Conservatory or the Peirce-du Pont House.

Tripod/monopod/easel Restrictions

  • Conservatory and Peirce-du Pont House
  • High volume days
  • Fireworks, Fountain Shows, concerts, special events

Safety
Longwood reserves the right to ask a guest to discontinue a behavior or session if it poses a safety concern, blocks paths or impacts the experience of other guests. Guests must stay in the public areas of the Gardens and obey all posted signage, barriers, and restrictions. Refrain from walking in flower beds and fields. Drone photography is strictly prohibited. Throwing rice, confetti, or similar material is prohibited.

Releases
Longwood will not sign general releases giving blanket permission for stock agencies to use photos taken at Longwood. Portfolio, product, and model photography/videography is not permitted. Content may not be used for commercial purposes. Restrictions apply for all performances, fountain shows, concerts and firework events.

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Weddings, Proposals, and Other Large Group Celebrations

Can I have my wedding at Longwood?
Weddings, wedding receptions, religious ceremonies, and proms are not permitted.

Can I take photos/videos with my group of 15 more guests at the Gardens?
Yes, but outdoors only. Please adhere to the guidelines outlined in the photography section.

Can you recommend a place for my wedding proposal?
We have many beautiful spaces for your perfect proposal. Please see our Garden Directory to select your desired location. Please keep in mind some areas might be more crowded than others depending on the season or day. Please plan a backup location for your special day as any section of the Gardens may be closed due to maintenance, inclement weather, or event set up.

May I make special arrangements of any kind, including arranging for a staff person to assist me with my proposal?
We do not offer this type of service at this time.

May I set up a special picnic inside or bring food or champagne into the Gardens to celebrate?
Outside food and beverages are not permitted inside the Gardens. We recommend making a reservation in our Fine Dining Restaurant 1906, to celebrate the occasion.

May I visit and tour the grounds in advance to determine my location?
We encourage you to visit Longwood as often as you would like. If you are not a current Member, there is an admission fee for each visit.

May I bring flowers inside the Gardens?
Small bouquets or boutonnieres are permitted as long as they do not contain chrysanthemums or boxwood.

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Private Events, Meetings, and Room Rentals

Does Longwood host private events?
We are not currently offering private events in 2020. Please note that we do not permit weddings, wedding receptions, religious ceremonies, or proms.

My event does not fit the requirements for an event. What other options do I have?
You would be welcome to visit the Gardens without a private event and enjoy the beauty of the season. Learn more about Group Visits for 15 or more guests and other Group Dining Options.

Take a look at our Community Club: Special Offers, which also lists local visitors bureaus that can help you find event venues.

Explore other public gardens, arboreta, and historic landscapes all within 30 miles of Philadelphia, many of which have event spaces: America’s Garden Capital.

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Horticulture Information

Do you have a question about Longwood’s Plants and Displays?

Our Horticulture Information Team can answer it for you! We can answer your questions about our history and horticulture, help you identify plants that you see in our Gardens, and even let you know if a plant you see here can be grown at your home.

Contact us via any of the following:

You may also want to check PlantExplorer, our plant collection database.

We receive numerous questions about general gardening, landscaping, and garden design. While we appreciate your confidence in our staff of horticulturists, we regret that we are unable to respond to these topics.

Additionally, Longwood Gardens cannot accept plant, insect, or disease samples nor provide value estimates for trees and plants or provide consulting.

For these types of topics, please try contacting the following organizations:

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