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Keeping Our Gardens A Safe Place to Visit

Just as our Gardens are a place of pleasure and respite, they are also a place of wellness and safety. When visiting our Gardens, please do your part by honoring our visiting guidelines we’ve created in accordance with state and local regulations. Limiting capacities, elevating our sanitizing protocols, creating contactless transactions, and supporting our staff and guests through safety reminders are all making a difference. Please do your part as it takes all of us to make our Gardens a safe place to visit.

  • Advance Timed Admission Tickets and Member reservations are required. Timed Admission Tickets and Member reservations (except for Gardens Premium Members) are required daily from open to close and can be made online. Due to limited capacities, many days sell out well in advance. Please plan ahead to avoid disappointment. We are unable to accommodate walk-ins. Ticketing availability can be seen on our homepage.
  • Wear a mask. Face masks are required (ages 2 and older) in both indoor and outdoor public spaces, unless individuals are outside and can constantly maintain six feet from individuals who are not members in their household. Please stay home if you are sick or symptomatic.
  • Make room for others. Please do your part and maintain a 6-foot distance from other guests.
  • Practice good hygiene. Use our hand sanitizing stations frequently which are placed throughout our Gardens, including the Visitor Center, Conservatory Green Wall, Conservatory Lower Reception Suite, and Beer Garden.

Staff members are present in the Gardens to support your visit and answer your questions and concerns. Staff members will be monitoring the number of guests inside the Conservatory to ensure everyone has a safe visit. At certain times, you may be required to stand in a queue outside while we wait for other guests to exit.

As we continue to work together to limit the spread of COVID-19, we suspended ticketed concerts, Fireworks Shows, and our onsite education programs. We continue to offer an expanded array of online classes, as well as a library of recorded concerts, videos, plant quizzes, online exhibitions, and activities for all ages.

If you were a Longwood Member during the period the Gardens were shut down (March 13, 2020-June 18, 2020), your Membership expiration date was extended by 120 days. While all sales are final on timed admission ticket purchases, please rest assured that if there is a mandatory shutdown or you are unable to visit because of travel restrictions due to COVID-19, we will refund admission tickets back to the original form of payment.

We will continue to make updates to our visiting guidelines. We appreciate your ongoing understanding.

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